That happened to me with my bank updated their app. Suddenly I could browse and move money in and out of others’ accounts. I had to fail-hold for 45 minutes for someone to tell me don’t worry about it. Literally had to call out the CEO’s “mission accomplished” blogpost and say “yeah no your rollout wasn’t perfect. fix my shit.” because customer services refused to do anything.
That happened to me with my bank updated their app. Suddenly I could browse and move money in and out of others’ accounts. I had to fail-hold for 45 minutes for someone to tell me don’t worry about it. Literally had to call out the CEO’s “mission accomplished” blogpost and say “yeah no your rollout wasn’t perfect. fix my shit.” because customer services refused to do anything.
good times in the 21st century.
That’s insane. How long has this been a thing??
Banks using less secure IT than their customers but having tons of annoying security theatre? Oh, at least 30 years.